Information

Professional Speaking

Leadership Development

Teaching Experience

Presentations and Research

Available Seminars

Contact Us

Professional Affiliations

Consulting, Seminars/Workshops

Hospitality and High Technology Industries

How to Build a World Class Executive Team
Manpower Planning/Succession Planning
Selecting High Performers/High Potentials
Win/Win Mutual Gain workshops
Group Problem Solving
Counseling skills workshops
How to Conduct a Performance Review
Introduction to Management
The Role of a New Supervisor
Managing Change
Customer service - Telephone Skills
Six Keys to Motivation
How to Make Unions Unnecessary
Training Needs Assessment Instruments
Contracting for Accident Prevention
Wage and Salary Administration Practices
Human Resource Policies
Recruitment Strategies and Staffing
Employee Handbooks
Employee Attitude Surveys

Health Care Conferences/Workshops

Improving Morale, Increasing Motivation in the Health Care Delivery Setting
Team-Based Performance Measurement in Health Care Organizations
Team Building Designed for Administrative Teams
Team Building Designed for Quality Council and Total Quality Management Teams
Communicating Mission, Vision, and Leadership
A Blueprint for Planning Workshop: Addressing Critical Issues in Health Care
A Blueprint for Managing Change at Your Health Care Organization
Total Quality Management. Effective How To's
Management of Human Resources Joint Commission Visitation Guidelines Workshop
Team Building workshop for Supervisors, Managers, and Senior Managers
Coaching and Counseling for Commitment Workshop
The Art of Building and Exceeding Customer Satisfaction in Health Care
Coping Strategies in the Aftermath of a Merger or Acquisition
Embracing and Managing Cultural Diversity in Health Care
How to Understand, Measure and Prevent Stress in the Work Environment
Effective Strategic Paths to a Successful Merger or Acquisition
Replacing Managers with Leaders in Health Care
Customer Service in Health Care - A grassroots approach to creating a culture of service excellence
Improving Board Effectiveness - how health systems and hospital boards can make more of a difference

We can be reached in either New York or Florida offices.

In Florida:
7349 Reserve Creek Drive
Port St. Lucie, FL 34896
Phone: 772.359.0041

In New York:
6070 Dana Shores Drive
Honeoye, NY 14471
Phone: 772.359.0041

Feel free to E-mail us at:
cts7349@msn.com